1. Information We Collect
We collect information to provide better services to our customers. This includes:
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Information you give us: When you make a purchase, create an account, or contact us, we may ask for your name, email address, shipping/billing address, phone number, and payment information.
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Information we get from your use of our services: We may collect device information (like your IP address, browser type) and usage data (how you navigate our site) through cookies and similar technologies.
2. How We Use Your Information
We use the information we collect to:
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Process and fulfill your orders, including sending emails to confirm your order status and shipment.
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Communicate with you and provide customer support.
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Improve and optimize our website and user experience.
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Send you marketing communications (if you have opted in), which you can unsubscribe from at any time.
3. Sharing Your Information
We do not sell your personal information. We only share your data with trusted third parties who help us run our business, such as:
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Payment Processors: To securely handle your credit card payments.
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Shipping & Delivery Partners: To deliver your orders to your doorstep.
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Analytics Providers: Like Google Analytics, to help us understand how visitors interact with our website.
We may also share information if required by law, to enforce our site policies, or to protect our rights or the safety of others.
4. Data Security
We implement a variety of security measures to maintain the safety of your personal information. For example, sensitive payment information is transmitted via Secure Socket Layer (SSL) technology and encrypted. However, no method of transmission over the internet is 100% secure.
5. Your Rights and Choices
Depending on where you live, you may have rights to access, correct, or delete the personal data we hold about you. You can also disable cookies in your browser settings, though some parts of our website may not function properly if you do.
6. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
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Email: info@fuelremoval-help.co.uk
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Phone: 07900 379492
Frequently Asked Questions
What information does Fuel Removal Help collect when I call?
To get a mobile technician to you quickly, we collect your name, phone number, vehicle details (make, model, and registration number), and your exact breakdown location.
Do you share my live location with anyone else?
We only share your location details with our dispatched mobile fuel technicians or trusted breakdown recovery partners specifically assigned to handle your vehicle. We never sell your location tracking data or contact details to third-party marketing companies.
How secure is my payment information when I pay on the roadside?
Very secure. If you pay via our mobile card readers or secure phone links, your financial data is fully encrypted using Secure Socket Layer (SSL) technology through our certified payment processors. Our technicians never store or have access to your full credit or debit card numbers.
How long do you keep my personal or vehicle information?
We keep your service records just long enough to process your billing, handle tax invoicing, or resolve any potential service follow-ups. Unnecessary personal details are routinely and securely wiped from our dispatch systems.
Can I request that my personal data be deleted?
Absolutely. If you want us to remove your contact information from our service logs after your car has been safely flushed and back on the road, simply send an email request to info@fuelremoval-help.co.uk